Sometimes when a payer remits an electronic remittance advice (ERA), the payers electronic remittance ID cant be identified in NikoHealth. When this occurs you will see that the EOB/ERA failed to process and will not apply against the applicable invoice(s) in NikoHealth.   

It is recommended that you review your EOB/ERA queue periodically for any failed remittances. 

To find your EOB/ERAs, navigate to the billing screen, and click the  EOB/ERA tab.

If your EOB/ERA did not process successfully, it will display under the status "Failed".

To connect the remittance you will need to click on the chain link in blue located next the EFT number. 

A new window will pop up to select which payer to identify the ERA to. 

Once you select the payer, click select. 

At this point the ERA should have processed successfully.