If your patient already has a rental going in their account, you will be able to stop it and then if necessary re-start it.
To access the rental you will need to go to your patient's file and select the rental tab.
You will now be able to see the item that is renting, the initial date of service, what date was last billed, how many months it has been renting so far and if it is active or not. You will also be able to STOP the rental by selecting the big red "Stop Rental" button.
A new window will pop up and prompt you to enter the reason for stopping the rental. Once entered, select "Stop".
Your rental item will now show as inactive
Re-Starting a rental
If you need to begin the rental again on the existing item, select the green Start Rental Button.
A new window will pop up, it will input the last date of service, the billing period, and quantity (if necessary you may change that information), you will have to select the bill to, It should ideally be the insurance/payer.
Once the payer is selected, your rental price options will appear, select the appropriate one if more than one appears. Select Save once complete.
Your rental will now show as active again.