You will want to check in the billing screen for any failed payments

To attach a failed payment to a patient/invoice, select the payment

Once you can see the payment details you will need to select the blue pencil on the top right to modify it.

Once you can edit, you will need to select "Connect" next to the failed payment line 

Now select the correct invoice to attach to the failed payment and click save on the bottom right.

The payment should have now connected to the invoice and the service line will no longer show as failed

Now select save on the bottom right to ensure everything saves.

​If you do not have an invoice to connect to the failed payment, it is because the claim was not billed through Niko Health and is considered a legacy payment.