You should be reviewing your open claims in the secondary status a few times a week to makes sure you are submitting those that do not auto cross over.

To do this you would do two things from the invoice queue.

1. Filter your status queue by "Open"
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2. Go to your advanced filter (dark blue circle with 3 lines)- and choose payers-
Secondary

This will filter out all those claims that did not auto cross over from the primary. You can mass submit these in by selecting the upper left hand corner check box and then plus sign and submit.

If you have any claims that can’t go electronically it will prompt you at the end to print out those statements.

These claims will then drop to a submitted status.

Secondary’s that do auto-crossover will drop into a secondary submitted status automatically so you do not need to do anything with those.