When orders are created in NikoHealth, either manually or as a re-order that automatically generated, that order will be put into a specific status.
Order Statuses
NEW: All payer rules have been validated
HOLD: There are payer rules to review (if you have payer rules setup and the items/services fall into those rules and there is an issue, you will have to review)
IN PROGRESS: The order has drop shipped or there is an appointment scheduled with that order attached to it.
COMPLETED: The appointment has been completed or the drop shipped item has physically shipped. This should also cause an invoice to generate.
CANCELLED: No order will auto update to this status, this is something you will need to manually change if necessary.
To Learn how to manually update a status/cancel an order, click HERE.