In this webinar, we walked through understanding what Unapplied means when it comes to Payments in NikoHealth, and how to resolve those Payments and issue Refunds correctly.
What we unpacked:
What “Unapplied” means as a Payment status and general term
How unapplied funds look for Patient vs. Payer payments when they're in the queue and in Reports
How Payments become unapplied through Collect Payment and the Payment queue
Where to find unapplied Payments and how to resolve them
How to use the Refunds queue, understanding refunds on an Invoice, and refunding unapplied funds
Helpful Links
Payments in NikoHealth (collection of articles)